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Customer Support
Shipping and Returns
Shipping and Handling Policies
All of our products are shipped from our Miami Warehouse. Free Ground Shipping on online orders over $150 (This offer only applies within the US. Free Ground Shipping NOT available in PR, Hawaii & Alaska). If you have questions, please contact us via phone at 800-328-3965. If unavailable, please email us at info@xpdent.com.
The map below represents approximate transit times for items shipped from Miami via standard UPS Ground
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- If an order is received before 6:00PM Monday - Thursday EST, it will be shipped the same day. On Fridays orders received before 3:00PM EST will be shipped the same day.
- Expedited Delivery (3 Day Express Saver, 2nd Day Service, Standard Overnight and Priority Overnight) are available.
- For special delivery on Saturday please call us at 800-328-3965.
International Shipping
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Most of our products are shipped only within the USA.
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International orders must be paid by wire transfer into our bank account.
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The order will ship out within 2 business days after wire transfer has been received. Shipping charges will vary according to destination and package contents/weight.
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Not Available
Returns
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If you have tried a product and it is defective or does not perform satisfactorily, we will provide a credit, exchange, or refund, it’s your choice. Simply call us at 305-233-3312 to arrange for the return.
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30 days from the date in the invoice.
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We have several products that, due to FDA regulations, we cannot accept back if the seals are broken. Any returned products that require repackaging are typically charged a restocking fee (15%).
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Send it back with the seals intact within 30 days and we will give you a full refund and help you find the correct product for your needs.
Pricing and Billing
- Do I have to pay sales tax?
- Sales tax is only applicable to those sales within Florida and on selected items only.
- What are my payment options?
- Net 30, COD, Visa, M/C, A/X, & Discover
- I have a question on my charges.
- Please call our Accounting department @ (800) 328-3965 or e-mail us at info@xpdent.com
- I need a copy of my receipt/invoice.
- Please call our Accounting department @ (800) 328-3965 or e-mail us at info@xpdent.com
- When will my credit appear on my account?
- It may take up to 2 weeks after returned item is received. If paid by credit card, these may take up to 2 billing cycles to appear on credit card statement.
- When will my credit card be charged?
- Credit card will be charged when items are shipped.
Guarantees
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30 Day Money Back Guarantee
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Most sealed returned products qualify for the 30 Day Money Back Guarantee. More details on this policy are included in the back of your invoice.<br>
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30 Day Limited Warranty
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Not Available
Privacy Statement
XPdent.com website does not store or capture personal information, but merely logs the user's IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognized by the web server.
Cookies
The site uses cookies for collecting user information; it does not collect any information about you except that required for system administration of the website. These cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in a temporary cookie directory in your hard drive, and will expire at the end of your session.
Personal Information
If you register to receive updates, or order or purchase products, your information will be held on a secure server and the data will not be shared with any organizations. It will be used only to provide you with any electronic products you have ordered, email updates on the topics you have requested, or postal information if you request that service. If you respond online by submitting a feedback your data will only be used to facilitate the analysis of responses.
This privacy statement only covers our website at http://www.xpdent.com and sub-sites of this domain. This privacy statement does not cover other websites linked to from this domain
XPdent.com may use information it holds to prevent and detect fraud. We may also share such information, for the same purpose, with other organizations that handle public frauds.
If you have any questions please contact XPdent Corp., at 800-328-3965 or email us at support@xpdent.com
30 Day Money Back Garantee
Most sealed returned products qualify for the 30 Day Money Back Guarantee. More details on this policy are included in the back of your invoice.
